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Online Store Selling High Quality Crystals and Minerals - Shipped Within Australia and Worldwide
Online Store Selling High Quality Crystals and Minerals - Shipped Within Australia and Worldwide

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FAQ

Do you have a physical store we can visit?

We're still working on getting a physical store set up on the Sunshine Coast in Queensland. If you contact us on sales@crystalsanctuary.com.au we will do our best to set up an appointment time for you to visit while we're still working on the store.

Can I pick up my order?

Absolutely!! We have a lot of locals pick up their orders, to avoid shipping costs. Just choose "Local Pickup" when placing your order and you'll receive our Sunshine Coast address and a further email when your items have been packed and ready for collection.

How quickly will my order ship and can I track it?

Express orders are usually shipped either same day (if ordered in the morning and it's of course a business day) or next day if it misses the cut off time.

Regular orders are usually shipped next business day, with the exception of public holidays.

All orders are fully trackable. You'll receive a tracking number once your parcel is shipped so that you can keep an eye on its location.

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, PayPal, Afterpay, Google Pay, Shop Pay and direct bank transfer.

Do you offer any discounts?

We offer a 10% off discount for joining up to our newsletter. Customers will also receive a 15% off coupon in every order for future orders.

We also offer various discounts during the year but these will be well publicised on social media, so keep your eye out for those!

How can I contact you?

We would love for you to contact us at sales@crystalsanctuary.com.au so that we can answer any queries you may have about a product or an order.

My order is a gift....can you wrap my order?

We remove all price stickers from our products, and wrap fragile items in protective bubble wrap or padded foam before wrapping in tissue paper. If you let us know that this is a gift, in the comments section of your order, we can also wrap extra beautifully! There are no invoices inside shipped boxes, so your loved one won't know how much their gift cost :) We also sell greeting cards so feel free to add one to your order and email us a message you'd like written on it (sales@crystalsanctuary.com.au)

Testimonials

I just wanted to say a big thankyou for my beautiful crystals, I absolutely love them! They were packaged so nicely with so much care and love and arrived so quickly. The amethyst angel is beyond beautiful! The malachite is also stunning. The blue goldstone is so glittery up close. I know my partner will love her amber heart. The larvikite owl is so intricate. Thankyou again so very much for refunding my second delivery fee for ordering my apatite bracelet after the main order! Thankyou thankyou thankyou for my beautiful gift bag of crystals! Kind regards.

Jamie B.

All service and delivery was incredibly fast and every single item is beautifully wrapped for protection. The crystals themselves were all more beautiful than their photos and absolutely carrying their highest vibration. The one tiny issue I had (one bead broken on bracelet) was profusely apologised for and more than generously compensated. Will be buying from here for years to come. All these crystals are now in use in my Shamanic work. LOVE LOVE LOVE

Danica R

I've bought alot of crystals in my life but the crystals from Crystal Sanctuary Australia are on a completely different level. As soon as I unwrapped my crystals I could feel the healing benefits, interestingly on the day that I received my order I had been in bed all day with severe anxiety and I couldn't believe the calming effect these crystals gave me. It's obvious they are cared for and treated with respect before they are sold. I will never buy crystals anywhere else.

S.

I have previously worked in both the retail and wholesale side of the Crystal Kingdom for well over a decade. I found myself wishing for a house warming present for a friend and needed something fast and local. My research found Crystal Sanctuary Online Shop, where I could see that the crystals were of high quality and very well priced. My order was packed beautifully and was as expected, beautiful high frequncey items . Highly recommend and I will be back for more gems in the future. Thank you Melanie

Madonna L

I have been buying from Crystal Sanctuary for quite some time now and I have always been extremely happy with their service. I not only buy crystals as a reiki healer for myself but also purchase gifts for family and friends. The gemstones are amazing and great quality Melanie is exceptional with communication and any needs that you have. I would highly recommend Crystal Sanctuary. Thank you for your amazing service!

Funda B.

Love, love, LOVE! I have just picked up my 2/3 Order with them and once again every single item is stunning, so speedy and kind. Items are exactly as shown. I have not found aragonite tumbles anywhere else this good. Will definitely be placing more orders.

M.P

Very quick delivery and amazing products, very happy with my items. Thank you to Crystal Sanctuary 🙌🏽

Renee L

Just received my crystal bracelet. The quality is much higher than what I expected. Everything is carefully wrapped and boxed. I am very satisfied with the purchase. Highly recommend!

Jessica Z

Amazing, everything was wrapped and secured, even though I was picking it up. The products are as described and beautiful. Exceptionally lovely to deal with, will spread the word. We all need to support small businesses like this one. Definitely buying again. Thank you so much for your care and service x

Charelle Mc

Beautiful selection of ethically sourced and cared for crystals including online
Highly Reccomend you have a look !

Rebecca B

I purchased a lovely Moonstone Pendant from Mel. Her service was excellent and I am thrilled with my purchase. I will definitely be back for more.

C.

I absolutely love my crystal pendant. So many people comment on it. Prices very reasonable. Service was also unbelievably prompt and delivery was super fast. Thank you so much.

L.

My selenite bowls arrived today, and they are beautiful, thank you so much. They arrived today, and well wrapped up and protected in the package. Highly recommended.

Bernadine D.

Mel has the most beautiful products at great prices. I have bought many things in the last 6 or so months. The service is amazing! Would not shop for my crystals and candles anywhere else.

Lauren B.

Our Crystals

All of our crystals have been individually hand selected for the best quality and vibration. They're cleansed and charged before they are carefully packed and shipped so we are very confident that you will receive your items in the best condition, ready for their new home.

Our crystals are unique and made by Mother Nature, so each piece has its own characteristics and markings. We try our very best to describe each piece and include photos to accompany each item.

Products such as tumbled stones are intuitively chosen for you. With individual "one-off" products you will receive the exact item you see in the posting.

Unfortunately we cannot accept returns for natural fissures, markings, or surface marks. They're all part of Mother Nature's artwork that we cherish and appreciate. Please see our returns policy for more information.

Thank you for your understanding xx

Worldwide Shipping

Full Tracking & Insurance included in purchase price - no hidden extra costs!

Contact Us

Looking for something or have a question? Contact us by email at info@crystalsanctuary.com.au